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FAQ

Return & Exchange Policy

Vintage and Preloved Pieces:

Due to our items being in pre-loved condition, we are unable to offer any returns at this time. Please read each item description and reference our measurements before purchasing. Any signs of wear will be noted in the item description.

Handmade Goods:

Each piece is made with care and typically one of a kind. We can offer an exchange within 14 days of purchase of our handmade goods. Please read each item description for care instructions or natural characteristics of home good pieces.

We reserve the right to deny any and all exchanges due to damage. All item
descriptions are accurate and all damage and signs of wear have been notated. 

Shipping

Calgary Delivery fee $10 flat

Canada-wide shipping rate $19 flat

 

Items take normally 5-7 business days. Please note if you are ordering an item around a stat holiday it could take longer.

 

All items are shipped with Canada Post

Please note: If you are located in a place where package theft is occurring - please specify in your shipping information.

Payment Methods

We currently accept the below method of payments:

Visa

Mastercard

American Express

Apple Pay

PayPal

Garment Care

All preloved and vintage items are cleaned and washed prior to selling. 

Garment tags may be missing from some preloved or vintage pieces. Please email us if you have any questions regarding garment care or cleaning instructions.

For longevity of the clothing, it is recommended to wash most items on gentle cycle using cold water and laying or hanging your garment to air dry. We recommend avoiding using the dryer on most garments to prolong the longevity of the item.

For leather and suede, we recommend these pieces being spot clean or dry cleaned each season.

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